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We will exchange or refund your purchase (with prior notification) within 21 days of the original shipment date. All returned item(s) must be accompanied with a note or copy of invoice with clear instructions. The item(s) must be returned in new, unused condition and in the original packaging to obtain an exchange or refund (minus any shipping costs.)

We will not accept returns on branded items or items previously worn.

Additional delivery charges may apply in some exchange/refund circumstances. Shipping costs are not refundable unless the item(s) is faulty (defective materials and/or workmanship) or not as per ordered. Where the item(s) is faulty or not as per ordered, we will provide a full refund or exchange at no cost to the customer.

Promo Printing is not responsible for return packages lost in transit. All packages should be returned to us via a trackable method.

Please return to address provided on invoice:
43 Tanami Street, Point Cook, 3030